Hi Sergey,



We’re reaching out to address the challenges our Russian seller community has been facing in receiving payouts over the past few months.



Recently imposed government sanctions restrict us from being able to issue payments to our Russian Shop Owners at this time. We understand that many of our Shop Owners in the Russian community have been able to receive payment in the past few months via Payoneer, but our payment partner and their respective compliance teams have determined this to be a compliance risk and have confirmed that payments to Payoneer accounts will no longer be permitted. We have received many requests from our Russian Shop Owners asking if it would be possible to be paid to an account located in another country (via WireTransfer, eCheck, PayPal); at this time our payment partner has determined that these are classified as an attempt to skirt government sanctions and therefore will not be approved.



We understand that many of our Shop Owners rely on this income each month. We're sincerely sorry that you're being affected by these sanctions and the situation between Russia and Ukraine. We want to make it clear that Creative Market has worked tirelessly to find a solution to allow us to issue payments to our Russian Shop Owners, but for the time being, we simply cannot issue payments to Russian Shop Owners. Compliance with these sanctions is incredibly strict, and the penalties for violations are severe.



Our very small support team has been navigating an overwhelming amount of support cases in attempts to resolve payout cases for our Russian sellers, and we respectfully ask that you do not submit further support tickets requesting an alternative solution or for a special exception to be made, as the decision is final and no exceptions will be made. This is a legal issue and Creative Market has no ability to make special exceptions.



We’ve also received a number of requests asking if it’s possible to use someone else’s bank or tax information for your shop in order to receive payment. Please note that any attempt to do this violates our Terms of Service due to the compliance and tax implications it causes and will result in the closure of your shop.



Any rejected or deferred payouts will be returned to your Creative Market account and made available for withdrawal when these sanctions have been lifted. In the meantime, we will continue communication with our payment partner in the hopes that an alternative solution can be found. Should an alternative solution be found, you will be notified via email.

For further information about this situation, including answers to Frequently Asked Questions, please visit our Help Center article.



Sincerely,

Creative Market