Смарите, чо я прочитал на фотолиевском форуме. Писал модератор, представитель администрации, и я думаю, что это отражает официальную точку зрения.
http://www.fotolia.com/forum/?thems=39566
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We are not supposed to contact our buyers, here are two previous mails explaining this by Eugenie, Fotolia's UK agent, would everyone who has not seen them before please take the time to read them:
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Hi
Please do not attempt to contact buyers of your images. It isn't ethical and additionally when a buyer signs up they agree/disagree to certain communications to be allowed/disallowed from Fotolia and its partners (photographers are partners). You have no way of knowing if the buyer ticked boxes or not. You would therefore be in breach of some laws like privacy and data protection.
When a buyer downloads an image they get an opportunity to say why they want it. Most don't fill this in.
Professional buyers (i.e. buyers of a LOT of images) would very soon stop using the library if they started getting unsolicited calls from photographers. Being able to Google a company wouldn't get you the name of the person who downloaded it anyway.
Remember - your 1 download may have been 1 of 200 they downloaded that day. They wouldn't know which was yours. Their mind would be on their current client/deadline. Any communication with them (email/phone/carrier pigeon) would be seen by them as an unwanted intrusion and interruption. And wouldn't be welcome.
If they wanted you to know they'd have told you when they did the download. They didn't.
Eugenie
Fotolia.co.uk
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Yes, I would stress again: do not contact buyers of your images.
Fotolia provides you with some information on buyers, most libraries do not. That is not for you to go pestering them.
I have already had one buyer on the phone really concerned as he received an email from a photographer less than 1 minute after he made his purchase!!! I had to prove to him that I could find him from the information the photographer would see - and he then realised he had been contacted from a different email address than the one he registered with Fotolia.
If he never buys from us again - or never tells his friends to - I will never know. Untold lost opportunity for future sales of ALL your images.
Perhaps he liked that photographer; he may have ended up buying lots from them ... but not after the creepy stalker spam email he got so soon after he bought. Not to mention the half an hour he spent on the phone with me being placated.
Ultimately, carried to the extreme, buyers can sue for breach of privacy.
Also, posting Fotolia customer names on the forums might enable a competitor to know what they were up to. It might get a competitor guessing what their next promotion will be about, so for the sake of them buying your photo for US$1, you could ultimately cost the company US$25-50 contacting the buyer and taking up their time + in an extreme case cost a buyer US$000s in lost market opportunity.
Please don't do it. Or we may be forced legally to just remove the buyer info from the interface to keep things easier all round.
Eugenie
Fotolia UK
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